At NegativeOffset, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items, such as personalized or custom-made products, may not be eligible for return.

2. Return Process

1. Contact Us: Email our customer service team at info@negativeoffset.shop to initiate a return. Please include your order number and reason for return.
2. Return Authorization: Once your request is reviewed, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited back to your original method of payment within 7-10 business days.

4. Exchanges

• If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide you with instructions for a replacement or refund.

6. Non-Returnable Items

• damage, missing or have the content exposed to the outside or has the seal broke 
• item that has passed the 30 days from dispatched date 
• Items marked as final sale

7. Contact Us

For any questions regarding our return policy, please contact us at info@negativeoffset.shop  for assistance

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Thank you for shopping with NegativeOffset! We appreciate your business and are here to help with any issues you may have.